Privacy Policy

Last Updated: August 2025

1. Introduction

Richart Visuals ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.richartvisuals.com), use our services, or interact with us.

By engaging with our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and automatically through your use of our services.

A. Information You Provide:

Contact Information: Name, email address, phone number, mailing address.

Event Details: Dates, locations, and specifics of your event or project.

Client Content: Photographs, videos, audio recordings, and other media you provide to us for editing or inclusion in projects.

Communication Records: Correspondence via email, contact forms, phone calls, or social media.

Payment Information: Billing address and payment details (though sensitive payment data is processed by our secure third-party payment processors like Stripe or PayPal).

B. Information Collected Automatically:

Technical Data: IP address, browser type, device information, pages visited on our site, and time spent on our site (via cookies and similar technologies).

Analytics Data: Information about how you use our website to help us improve our services (e.g., through Google Analytics).

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and deliver our videography, photography, and design services.

To communicate with you about your project, send updates, invoices, and respond to inquiries.

To process transactions and send you related information.

For marketing purposes, with your consent, such as sending newsletters about our services (you can opt-out at any time).

To improve our website, services, and customer experience.

To create and deliver the final artistic products (e.g., wedding films, promotional videos, websites) as per our contract.

To protect our rights, property, or safety, and that of our clients or others.

4. Legal Basis for Processing (GDPR)

For clients in the European Union (EU), our processing of your personal data is based on:

Performance of a Contract: To fulfill our obligations to you under our service agreement.

Consent: For sending marketing communications. You may withdraw consent at any time.

Legitimate Interests: For improving our services, website security, and client support.

5. How We Share Your Information

We value your privacy. We do not sell your personal data. We only share your information in the following limited circumstances:

With Your Consent: For example, if we feature your project in our portfolio, we will obtain explicit written permission.

Service Providers: We share data with trusted third parties who assist us in operating our business, such as payment processors, cloud storage providers (e.g., Google Drive, Dropbox), and email marketing platforms. These parties are obligated to keep your information confidential.

Legal Obligations: If required to do so by law, subpoena, or if we believe in good faith that such action is necessary to comply with the law or protect our rights.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, to fulfill our contractual obligations, and to comply with legal and tax requirements. Client media projects are archived for a limited time to facilitate client requests for backups or additional copies.

7. Your Data Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data.

Rectify or update inaccurate personal data.

Request the deletion of your personal data ("Right to be Forgotten").

Restrict or object to our processing of your personal data.

Data portability (receiving your data in a structured, machine-readable format).

Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [Your Email Address].

8. Security of Your Information

We implement a variety of administrative, physical, and technical security measures designed to protect your personal information and client media from unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. Use of Cookies

Our website uses "cookies" to enhance user experience and analyze site traffic. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have done so, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Richart Visuals

Cape Town, South Africa

Email: info@richartvisuals.com